Supply Chain Output KPIs

Procurement & Supplier Management KPIs

• Number of suppliers managed / purchasing FTE
• Supplier in full
• Supplier on time
• Supplier rejections
• Average variable cost of placing order with supplier
• Cost of purchasing as % of gross sales
• Total procured spend as % total business costs
• Account payable days

Inventory Management & Forecasting

• Number of SKUs / Line Items
• Stock turn over - finished goods
• Stock turn over - raw materials
• Level of accuracy in Catalogue
• Stock available at customers first request
• Sales Forecasting Accuracy by SKU and volume
• Inventory obsolescence
• Inventory management cost as % of gross sales
• Inventory holding costs (IHC) as % of gross sales
• Interest charge for IHC
• Inventory holding costs (IHC) as % of inventory value
• Average inventory value
• Raw material days (if relevant)
• Work in progress days (if relevant)
• Finished goods days

Warehouse / DC KPIs

• Number of order processed in DC per day / FTE
• Time product availability for sales after receipted
• Order picking accuracy rate
• Service level - DIFOT (delivery in full on time)
• Inventory items incorrectly located
• Inventory items with incorrect stock balances
• Warehouse shrinkage
• Total warehouse time lost per person thru injury
• How many times is product handled
• Picking productivity by pickers and all staff
• Inventory accuracy rate at Item level
• Average lead time in DC
• Number of DC in network
• DC / Warehousing cost as % of gross sales or GP

Transport KPIs

• Number of customers order despatched per day / FTE
• How often are trucks fully loaded
• Amount of backloading
• On time deliveries
• Total Cost as a % of gross sales or GP

Customer Service KPIs

• Number of customers order processed per day / FTE
• Average lead time for all orders
• Order entry accuracy
• Delivered in full to customer - by case / unit
• Delivered in full to customer - by line / SKU
• Delivered in full to customer - by order
• Delivered on time to customer
• Time window that defines on time
• In full - on 1st request or negotiated or std?
• Percentage of customer claims
• Product returns
• Product Damage
• Invoice accuracy
• Customer Service Cost as a % of gross sales or GP
• Accounts receivable days
• Retrieval of signed PODs
• Stock Outs

Supply Chain KPIs

• Total logistics cost as % of gross sales or GP
• Cost / Order despatched
• Cost / Line despatched
• Cash Cycle
• Logistics Cost / Customer
• Cost as a % of COGS
• Gross Profit
• Cost as a % of Gross Profit

Production KPI's

• Production adherence to plan weekly 

Supply Chain Management Input KPIs

Company Profile

• Sales

Supply Chain Management

• Existence of Business Plans
• Deployment of Business Plans
• Who reports to who in the Supply Chain
• Existence of Service Level Agreements
• Frequency of employee survey
• Performance of MRPii process
• Number of times product is handled
• What Cross functional KPIs
• Software used to support Supply Chain
• Electronic commerce used in what activities

Procurement and Supplier Management

• Procurement Policy Document
• Where does Procurement Mgr report
• Strategic Supplier Base Analysis
• Supplier Evaluation Program
• Number of joint improvement programs
• Rationalising Supplier Base
• Number of Sole Suppliers
• Length of contacts with Suppliers
• What KPIs to manage procurement
• No. & Value of Purchase Orders

Inventory Management

• Inventory Policy document
• Pareto analysis of Inventory
• Customer and Product profitability
• Stock turn performance standards
• How often lead times reviewed
• Who owns Finished Goods Inventory
• Who owns Sales Forecast

Distribution Centre / Warehouse Management

• Frequency of stock taking
• Random storage in DC
• Barcodes and scanners used in DC
• Picking documents printed in printing sequence
• Batch Picking
• Products ordered together stored together
• Timeslotting in DC
• KPIs used to manage DC

Transport Management

• How many transport contractors used

Customer Service

• Number of customers
• Customer Service Policy Document
• When is invoice created
• Customer Research into Service Performance
• Use customer research to develop SC strategies
• Customer payment terms
• Customer Service KPIs used