Supply Chain Output KPIs
Procurement & Supplier Management KPIs
- Number of suppliers managed / purchasing FTE
- Supplier in full
- Supplier on time
- Supplier rejections
- Average variable cost of placing order with supplier
- Cost of purchasing as % of gross sales
- Total procured spend as % total business costs
- Account payable days
Inventory Management & Forecasting
- Number of SKUs / Line Items
- Stock turn over - finished goods
- Stock turn over - raw materials
- Level of accuracy in Catalogue
- Stock available at customers first request
- Sales Forecasting Accuracy by SKU and volume
- Inventory obsolescence
- Inventory management cost as % of gross sales
- Inventory holding costs (IHC) as % of gross sales
- Interest charge for IHC
- Inventory holding costs (IHC) as % of inventory value
- Average inventory value
- Raw material days (if relevant)
- Work in progress days (if relevant)
- Finished goods days
Warehouse / DC KPIs
- Number of order processed in DC per day / FTE
- Time product availability for sales after receipted
- Order picking accuracy rate
- Service level - DIFOT (delivery in full on time)
- Inventory items incorrectly located
- Inventory items with incorrect stock balances
- Warehouse shrinkage
- Total warehouse time lost per person thru injury
- How many times is product handled
- Picking productivity by pickers and all staff
- Inventory accuracy rate at Item level
- Average lead time in DC
- Number of DC in network
- DC / Warehousing cost as % of gross sales or GP
Transport KPIs
- Number of customers order despatched per day / FTE
- How often are trucks fully loaded
- Amount of backloading
- On time deliveries
- Total Cost as a % of gross sales or GP
Customer Service KPIs
- Number of customers order processed per day / FTE
- Average lead time for all orders
- Order entry accuracy
- Delivered in full to customer - by case / unit
- Delivered in full to customer - by line / SKU
- Delivered in full to customer - by order
- Delivered on time to customer
- Time window that defines on time
- In full - on 1st request or negotiated or std?
- Percentage of customer claims
- Product returns
- Product Damage
- Invoice accuracy
- Customer Service Cost as a % of gross sales or GP
- Accounts receivable days
- Retrieval of signed PODs
- Stock Outs
Supply Chain KPIs
- Total logistics cost as % of gross sales or GP
- Cost / Order despatched
- Cost / Line despatched
- Cash Cycle
- Logistics Cost / Customer
- Cost as a % of COGS
- Gross Profit
- Cost as a % of Gross Profit
Production KPI's
- Production adherence to plan weekly
Supply Chain Management Input KPIs
Company Profile
Supply Chain Management
- Existence of Business Plans
- Deployment of Business Plans
- Who reports to who in the Supply Chain
- Existence of Service Level Agreements
- Frequency of employee survey
- Performance of MRPii process
- Number of times product is handled
- What Cross functional KPIs
- Software used to support Supply Chain
- Electronic commerce used in what activities
Procurement and Supplier Management
- Procurement Policy Document
- Where does Procurement Mgr report
- Strategic Supplier Base Analysis
- Supplier Evaluation Program
- Number of joint improvement programs
- Rationalising Supplier Base
- Number of Sole Suppliers
- Length of contacts with Suppliers
- What KPIs to manage procurement
- No. & Value of Purchase Orders
Inventory Management
- Inventory Policy document
- Pareto analysis of Inventory
- Customer and Product profitability
- Stock turn performance standards
- How often lead times reviewed
- Who owns Finished Goods Inventory
- Who owns Sales Forecast
Distribution Centre / Warehouse Management
- Frequency of stock taking
- Random storage in DC
- Barcodes and scanners used in DC
- Picking documents printed in printing sequence
- Batch Picking
- Products ordered together stored together
- Timeslotting in DC
- KPIs used to manage DC
Transport Management
- How many transport contractors used
Customer Service
- Number of customers
- Customer Service Policy Document
- When is invoice created
- Customer Research into Service Performance
- Use customer research to develop SC strategies
- Customer payment terms
- Customer Service KPIs used